OMI’s
telemarketing agents are seasoned professionals with a vast range of
marketing
experience; they are mature, proficient, pleasant and ready to bring
sales results to your company. We would like to remind you that:
» Direct Phone Sales has the ability to service any size of business
and campaign.
» OMI’s
phone sales experience gives us the skills and knowledge to
provide your company with a sales program that really works for you.
» OMI's
diversity of clients represent an extremely varied scope of
products and services, encompassing vendors of high tech, industrial,
electronic and pharmaceutical products, as well as firms involved with
publishing, financial services, insurance, engineering, landscaping,
accounting and legal services. Our versatility is unsurpassed.
Newspaper
and magazine advertising, radio and TV promotions, bill-boards, direct
mail and emails, demands and mostly receives, little or no immediate
action or response. Direct Phone-marketing does. It gets you into
instant dialogue with decision makers where you can present, address
questions, capture important qualifying information and then resolve
the next levels of mutually agreed ACTION. It is the most
cost-effective form of lead generation there is today.
Why then would you want to outsource this important, if not crucial
task, of lead generation for gaining new customers, from you to us?
»OMI's
specializes in getting the best possible result out of every
level of contact with prospects. They thrive on the challenges of
cold-calling and make the most out of each and every level of contact
opportunity, from the receptionist, right through to the final decision
maker.
»OMI’s
has the expertise to penetrate the screens, reach the
decision-makers, generate their interest and then, gently probe with
questions to qualify them. From there, as valid and fully qualified
prospects or leads, OMI
can handle any literature fulfillment
requirements or set appointments for you.
»OMI
has the technology to manage the data collated from our calls, in
whatever format that you require. We provide you with a seamless flow
and interface of crucial information collated from our calls, from our
systems to yours, in whatever medium is convenient to you.
»OMI’s
callers are experienced, mature and well-seasoned professionals.
As your representatives, they are going to leave extremely good
impressions of your company, providing you with great exposure and
building goodwill for you, whilst still achieving the direct results of
each program.
»OMI
can free your busy, more industry specialized and highly paid
staff, to focus only on those prospects that you already know, are
potentially profitable. This will dramatically increase your closing
and sale volumes.
Allow OMI to
do the legwork first so that you may attend to the business of doing
business!
No matter
whether your in-house telemarketing operation requires streamlining and
development or you wish to start a Direct Phone-marketing call center
from the ground up, OMI's
top talent is ready to provide their expert
assistance, to put your team's performance at the very top.
OMI consultation and
training programs are designed to meet an organization's specific
needs, through a balanced combination of training and application
techniques.
OMI can provide you
customized consultation and training programs for:
»Selection
and Training of Personnel OMI
can show your sales force proven methods to enhance their
performance, improve their skills, and brush up their calling
techniques.
»Management
and Coordination OMI
can show your Managers and Supervisors how to monitor and evaluate
representatives, improve motivation, build confidence, engender
professionalism and expand their Direct Phone-marketing skills.
»Program
Creativity and Script Design OMI
can show you how to create scripts that will gain attention,
stimulate interest and inspire decision, then final action. Scripts
that produce results whether their aim is to secure a sale, make an
appointment, generate leads or obtain survey information and update
data.
»Database
Research and Management OMI
can demonstrate how to evaluate your database to ensure the
accuracy of your data, to gain optimal use of data, to create usable
reports and to ensure only qualitative data collection and entry
methods are used.
At Outsource
Marketing, we've been training Direct Phone-marketing
professionals,
since the early 1990’s. If you want to create or improve your Direct
Phone-marketing program, our experience and expertise will make your
job easier.
OMI
integrates all project elements and can assist you to achieve
outstanding results through our involvement in your:
»
Database
Management
We streamline your database to reduce any wastage of resources by
removing duplicate records, incorrect data, outdated information, and
obsolete fields. We improve the overall quality of your database
through our control measures, aimed at ensuring the useful value and
integrity of information entered into your database, during programs.
»Campaign
Script
Development
The criteria that captures attention, stimulates interest and motivates
decisions to act, within the presentation, must be very carefully
analyzed before a successful script can be delivered. Our scripts
integrate all of the creative and functional components of a
professionally designed presentation, with the extensive
product/service research and client interaction that precedes it. Once
finalized, OMI Account Management, Training Staff and clients, will
collaborate so as to ensure that all program and script fine-tunings,
are totally comprehended and communicated to all campaign staff.
»List
Procurement OMI
has the capability to research, qualify, develop and then supply to
you, the calling lists required to meet all the needs of your program
goals.
If you prefer, you can use leads you have generated from your own
sources. By qualifying and further refining your leads, OMI ensures
that the final calling lists are entirely suited to your program’s
goals.
»Calling
Results and Tabulation
Our seasoned professionals will guide you toward more effective
marketing tactics and realistic sales goals, by using the most
up-to-date methods of statistical analysis. You tell us what you're
looking for, and we'll design a comprehensive plan that will realize
your vision.
»
Literature Fulfillment
No matter if it is a stand-alone campaign, or to support your own
Direct Phone-marketing campaign or a campaign you have assigned to OMI,
let us handle your fulfillment needs. With no job too big or too
small, you can count on OMI
to fulfill everything from confirmation
letters to light distribution and packaging of sample products.
OMI can
provide you with courteous, professional, efficient and highly
productive virtual representation, for all you customer service needs.
» Inbound
Call Center
Using leading edge electronic technology to handle inbound customer 1
(800) calls, we can serve designated clients or assigned geographic
areas, as your virtual customer service representatives. Our
professionalism and expertise can be employed to deal with all your
typical requirements, including but not limited to:
» Address frequently asked questions.
» Accept orders.
» Fulfill requests for product literature.
» Present new or existing products to up-sell and cross-sell to all
inbound contacts.
» Promote and present special offers.
» Simultaneously update and enter data on all orders for processing and
report on every level of customer contact. To ensure a seamless flow of
information and data to your managers and involved departments.
» Outbound Call Center
Using the same leading edge electronic technology, professionalism and
industry expertise, we can handle all your typical outbound calling
requirements, including but not limited to:
» Promote and present special offers.
» Present new or existing products to up-sell and cross-sell to all
existing customers.
» Accept orders.
» Fulfill requests for product literature.
» Conduct customer surveys.
» Simultaneously update and enter data on all orders for processing and
report on every level of customer contact. To ensure a seamless flow of
information and data to your managers and involved departments.
» Outsource Versus
In-House
By using OMI
you can assign as many people as required to take full
advantage of up selling and cross selling to your existing customers.
It provides you the ability to up-size or downsize rapidly in response
to the needs of campaigns and customers. Outsourcing costs far less
than in-house customer service with all the related employee and
facility overheads.
As
competition in the world of business increases, retaining hard won
customers and gaining new markets, is becoming increasingly more
challenging. Performing market research and conducting surveys via
telephone are statistically, among the most effective tools to gauge an
industry trend or gather data, about your potential or existing
customers.
Unfortunately, this task
can be extremely time-consuming, costly and ineffective, when a company
attempts to use, under qualified or over-tasked in-house staff, to
attain their desired goals. We believe by outsourcing to us:
»
We will create scripts, format questions and answers, and then
formulate data management and reporting needs, in record time.
» We
will select callers, then campaign-train them and have them commence
calling, in record time.
» We
will accomplish more contacts per hour, capture more targeted
information, with more positive results and still complete campaign
goals, in the minimum possible time.
» We
will record answers, input data and convey information back to you
seamlessly, with accuracy and speed.
» We
will be more cost-effective than any in-house program for comparable
results.
This is why Outsource
Marketing, Inc. is the perfect medium for your business to
gather the
information it needs to increase sales, assess performance or evaluate
new market activity, without spending an inordinate amount of time and
money.
Allow the
experienced professionals at OMI
to bring you the results you're
looking for in a timely, efficient, cost-effective manner.
