Outsource Marketing, Inc.
is a full service, Direct Phone-Marketing Company, offering
to you the experience and resources of a large-scale in-house
telemarketing operation, without the prohibitive costs.
Click on a type of service below for additional information.
OMI’s callers are seasoned professionals
with a vast range of marketing experience; they are mature,
proficient, pleasant and ready to bring sales results to
your company. We would like to remind you that:
» Direct Phone Sales is today's most effective alternative
for reaching both targeted and wide audiences.
» Direct Phone Sales enables you to answer questions,
address concerns, overcome objections and bring each contact,
to a definitive action – a closing.
» Direct Phone Sales, due to increased competition
in the telecommunications industry and low telephone costs,
is currently the most cost-effective ingredient within,
any total marketing program.
» Direct Phone Sales has the ability to service any
size of business and campaign.
» OMI’s phone sales experience gives us the
skills and knowledge to provide your company with a sales
program that really works for you.
» OMI's diversity of clients represent an extremely
varied scope of products and services, encompassing vendors
of high tech, industrial, electronic and pharmaceutical
products, as well as firms involved with publishing, financial
services, insurance, engineering, landscaping, accounting
and legal services. Our versatility is unsurpassed.
Newspaper and magazine advertising, radio
and TV promotions, bill-boards, direct mail and emails, demands
and mostly receives, little or no immediate action or response.
Direct Phone-marketing does. It gets you into instant dialogue
with decision makers where you can present, address questions,
capture important qualifying information and then resolve
the next levels of mutually agreed ACTION. It is the most
cost-effective form of lead generation there is today.
Why then would you want to outsource this important, if not
crucial task, of lead generation for gaining new customers,
from you to us?
»
OMI's specializes in getting the best possible result out
of every level of contact with prospects. They thrive on
the challenges of cold-calls and make the most out of each
and every level of contact opportunity, from the receptionist,
right through to the final decision maker.
» OMI’s
has the expertise to penetrate the screens, reach the decision-makers,
generate their interest and then, gently probe with questions
to qualify them. From there, as valid and fully qualified
prospects or leads, OMI can handle any literature fulfillment
requirements or set appointments for you.
» OMI has
the technology to manage the data collated from our calls,
in whatever format that you require. We provide you with
a seamless flow and interface of crucial information collated
from our calls, from our systems to yours, in whatever medium
is convenient to you.
» OMI’s
callers are experienced, mature and well-seasoned professionals.
As your representatives, they are going to leave extremely
good impressions of your company, providing you with great
exposure and building goodwill for you, whilst still achieving
the direct results of each program.
» OMI can
free your busy, more industry specialized and highly paid
staff, to focus only on those prospects that you already
know, are potentially profitable. This will dramatically
increase your closing and sale volumes.
Allow OMI to do the legwork first so
that you may attend to the business of doing business!
No matter whether your in-house marketing
operation requires streamlining and development or you wish
to start a Direct Phone-marketing call center from the ground
up, OMI's top talent is ready to provide their expert assistance,
to put your team's performance at the very top.
OMI
consultation and training programs are designed to meet
an organization's specific needs, through a balanced combination
of training and application techniques.
OMI can provide you customized consultation
and training programs for:
»Selection
and Training of Personnel
OMI can show your sales force proven methods to enhance
their performance, improve their skills, and brush up their
calling techniques.
»Management and
Coordination
OMI can show your Managers and Supervisors how to monitor
and evaluate representatives, improve motivation, build
confidence, engender professionalism and expand their Direct
Phone-marketing skills.
»Program Creativity
and Script Design
OMI can show you how to create scripts that will gain attention,
stimulate interest and inspire decision, then final action.
Scripts that produce results whether their aim is to secure
a sale, make an appointment, generate leads or obtain survey
information and update data.
»Database Research
and Management
OMI can demonstrate how to evaluate your database to ensure
the accuracy of your data, to gain optimal use of data,
to create usable reports and to ensure only qualitative
data collection and entry methods are used.
At Outsource Marketing, we've been training
Direct Phone-marketing professionals, since the early 1990’s.
If you want to create or improve your Direct Phone-marketing
program, our experience and expertise will make your job
easier.
OMI integrates all project elements and
can assist you to achieve outstanding results through our
involvement in your:
»
Database Management
We streamline your database to reduce any wastage of resources
by removing duplicate records, incorrect data, outdated
information, and obsolete fields. We improve the overall
quality of your database through our control measures, aimed
at ensuring the useful value and integrity of information
entered into your database, during programs.
»Script
Development
The criteria that captures attention, stimulates interest
and motivates decisions to act, within the presentation,
must be very carefully analyzed before a successful script
can be delivered. Our scripts integrate all of the creative
and functional components of a professionally designed presentation,
with the extensive product/service research and client interaction
that precedes it. Once finalized, OMI Account Management,
Training Staff and clients, will collaborate so as to ensure
that all program and script fine-tunings, are totally comprehended
and communicated to all campaign staff.
»List
Procurement
OMI has the capability to research, qualify, develop and
then supply to you, the calling lists required to meet all
the needs of your program goals.
If you prefer, you can use leads you have generated from
your own sources. By qualifying and further refining your
leads, OMI ensures that the final calling lists are entirely
suited to your program’s goals.
»Calling
Results and Tabulation
At OMI, our seasoned professionals will guide you toward
more effective marketing tactics and realistic sales goals,
by using the most up-to-date methods of statistical analysis.
You tell us what you're looking for, and we'll design a
comprehensive plan that will realize your vision.
» Literature Fulfillment
No matter if it is a stand-alone campaign, or to support
your own Direct Phone-marketing campaign or a campaign you
have assigned to OMI, let OMI handle your fulfillment needs.
With no job too big or too small, you can count on OMI to
fulfill everything from confirmation letters to light distribution
and packaging of sample products.
OMI can provide you with courteous, professional,
efficient and highly productive virtual representation, for
all you customer service needs.
»
Inbound Call Center
Using leading edge electronic technology to handle inbound
customer 1 (800) calls, we can serve designated clients
or assigned geographic areas, as your virtual customer service
representatives. Our professionalism and expertise can be
employed to deal with all your typical requirements, including
but not limited to:
» Address frequently asked questions.
» Accept orders.
» Fulfill requests for product literature.
» Present new or existing products to up-sell and
cross-sell to all inbound contacts.
» Promote and present special offers.
» Simultaneously update and enter data on all orders
for processing and report on every level of customer contact.
To ensure a seamless flow of information and data to your
managers and involved departments.
» Outbound Call Center
Using the same leading edge electronic technology, professionalism
and industry expertise, we can handle all your typical outbound
calling requirements, including but not limited to:
» Promote and present special offers.
» Present new or existing products to up-sell and
cross-sell to all existing customers.
» Accept orders.
» Fulfill requests for product literature.
» Conduct customer surveys.
» Simultaneously update and enter data on all orders
for processing and report on every level of customer contact.
To ensure a seamless flow of information and data to your
managers and involved departments.
» Outsource Versus In-House
By using OMI you can assign as many people as required to
take full advantage of up selling and cross selling to your
existing customers. It provides you the ability to up-size
or downsize rapidly in response to the needs of campaigns
and customers. Outsourcing costs far less than in-house
customer service with all the related employee and facility
overheads.
As competition in the world of business
increases, retaining hard won customers and gaining new markets,
is becoming increasingly more challenging. Performing market
research and conducting surveys via telephone are statistically,
among the most effective tools to gauge an industry trend
or gather data, about your potential or existing customers.
Unfortunately, this task can be extremely
time-consuming, costly and ineffective, when a company attempts
to use, under qualified or over-tasked in-house staff, to
attain their desired goals. We believe by outsourcing to
us:
» OMI will
create scripts, format questions and answers, and then formulate
data management and reporting needs, in record time.
» OMI will select callers,
then campaign-train them and have them commence calling,
in record time.
» OMI will accomplish more
contacts per hour, capture more targeted information, with
more positive results and still complete campaign goals,
in the minimum possible time.
» OMI will record answers,
input data and convey information back to you seamlessly,
with accuracy and speed.
» OMI will be more cost-effective
than any in-house program for comparable results.
This is why Outsource Marketing, Inc. is the
perfect medium for your business to gather the information
it needs to increase sales, assess performance or evaluate
new market activity, without spending an inordinate amount
of time and money.
Allow the experienced professionals
at OMI to bring you the results you're looking for in a
timely, efficient, cost-effective manner.
