Customer Service

OMI can provide you with courteous, professional, efficient and highly productive virtual representation, for all you customer service needs.

Inbound Call Center
Using leading edge electronic technology to handle inbound customer 1 (800) calls, we can serve designated clients or assigned geographic areas, as your virtual customer service representatives. Our professionalism and expertise can be employed to deal with all your typical requirements, including but not limited to:

• Address frequently asked questions.

• Accept orders.

• Fulfill requests for product literature.

• Present new or existing products to up-sell and cross-sell to all inbound contacts.

• Promote and present special offers. 

Simultaneously update and enter data on all orders for processing and report on every level of customer contact. To ensure a seamless flow of information and data to your managers and involved departments.

Outbound Call Center
Using the same leading edge electronic technology, professionalism and industry expertise, we can handle all your typical outbound calling requirements, including but not limited to:

• Promote and present special offers.

• Present new or existing products to up-sell and cross-sell to all existing customers. 

• Accept orders.

• Fulfill requests for product literature.

• Conduct customer surveys. 

Simultaneously update and enter data on all orders for processing and report on every level of customer contact. To ensure a seamless flow of information and data to your managers and involved departments.

Outsource Versus In-House
By using OMI you can assign as many people as required to take full advantage of up selling and cross selling to your existing customers. It provides you the ability to up-size or downsize rapidly in response to the needs of campaigns and customers. Outsourcing costs far less than in-house customer service with all the related employee and facility overheads.